Hello to everyone out there, I will attempt tell you, in this brief post, how to handle things, and/or generally try to survive in the IT Support field.Read the full...

Over the years, I have been through a number of I.T. shops. Sometimes supporting users was a big part and other times it was not. One thing which was consistent was the enormous amounts of non-tech work support could generate. Without some kind of mechanism for funneling work into the I.T....