Since the rise of smartphones, social media platforms, and technologies such as augmented reality, consumers’ comfort levels with technology are on the rise. For retail experiences especially, today’s consumers browse their mobile devices or walk into a retail store and expect their experience...

It was one of those Friday announcements that I didn’t get around to hearing about until the next morning: Microsoft, at what almost any other company would call great expense, is closing its 83 retail stores, most of which are in the United States. It’ll cost Microsoft $450 million, or 5 cents...

The versatility of e-commerce makes it primed for success in our new reality. People will continue to shop online, perhaps increasing online versus offline consumption. Brands that can humanise the e-commerce experience will come out on top. When brick-and-mortar stores were forced to close their...

As states issued stay-at-home orders in March, scared and panicked Americans rushed to stock-up on households essentials which quickly emptied out and created national shortages. Snagging toilet paper was like finding a needle in a haystack. Now even as states ease those stay-at-home orders,...

You’ve been able to trade in your iPhone at the Apple Store for a long time, but you couldn’t haul in your iMac to get a better deal on the latest model -- you’d have to go through an online process and mail in your old hardware, then wait for its...

The global spread of COVID-19 and resulting orders to shelter in place have hit retailers hard. As the pandemic drags on, temporary halts are becoming permanent closures, whether it’s the coffee shop next door, an historic bar, or a well-known lifestyle brand. But while the present is largely...