Customer service automation is not a new thing in business. Many brands have successfully implemented automation to streamline the processes and save costs. However, there are still many questions on how to balance automation with a human touch and worries about sounding robotic and impersonal.Read...

Chatbots are on a rise and are rapidly becoming one of the most important assets for businesses these days. From SMBs to Fortune 500 companies, almost every business is investing in chatbots to establish stronger communication and offer the best customer support service.Read the full...

Chatbots have enormous potential applications in customer service and sales. And, in the battle to build a better chatbot, Facebook just scored a big win.Researchers at the social media giant have created a chatbot that can hold extended, open-ended conversations that are more human-like than any...

If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it’s that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs – not only to deal with such crises, but to ensure the best possible...

Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks. Today, the company announced a $30 million Series B investment. Insight Partners led the round with help from Series A lead investor General Catalyst...

In the last 30 years, Internet and smartphones have led to an explosion in messaging volumes by driving the cost of messages down to zero, and the speed to infinity. Messaging apps are the quintessence of this transformation: free, instant, borderless communication at the tip of your finger any...

Artificial intelligence (AI) has reached a tipping point, leveraging the massive pools of data gathered by every app, website, and device in our lives to make increasingly sophisticated decisions on our behalf. AI is at work in our inboxes sorting and blocking emails. It takes and processes our...

Software developer Farid Movsumov has launched Botmake, a super simple and clean chatbot creation tool that lets business owners design their own chatbots. Businesses need to interact with their existing and target customers constantly to keep them interested in the products and services...