Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates with participation from Emergence Capital and Basis Set Ventures. CEO Ryan Wang says that the new...

From the point of view of a consumer, customer service sometimes feels like a monolith, but behind the scenes it can be a very fragmented business, with dozens of companies providing various different tools to help agents do their jobs. Today, a startup founded by three Stripe alums that has set...