Between Sales and Product: Building Out Self-Serve and Customer Experience at Notion & Dropbox

Kate Taylor spent 8 years at Dropbox leading their SMB revenue and scaled sales operation) and is now the Head of Customer Experience at Notion. Here, she shares actionable tactics on getting product-led growth, self-serve and customer service right — from how to build a tighter product feedback loop, to lessons from pricing and packaging experiments.
« Previous post: | Next post: »