Incident Management Process: How to Train For The Tech-Fu

A well-known expression states “Hope for the best and prepare for the worst” — I was repeating it to myself over and over again while traveling between countries and offices with my 6 hours long, 220 slides, just-theory-no-practice incident management training. It was a fantastic experience, and I got great feedback. But today, three years later, I think it was…
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